Support
Get help with Komra
A person reads every message. Tell us what happened and which account it is, and we will answer within one business day.
Contact us
- Email — [email protected]
- Phone — (669) 669-0799, Monday to Friday, 9am to 5pm Pacific
- Post — Komra Inc, 171 Branham Lane, Ste 10 POB 1071, San Jose, CA 95136, United States
It helps to include the email address you sign in with and, for anything to do with a project, a link to it.
A charge you do not recognise
Komra charges appear on your statement as KOMRA. Every charge has an invoice or receipt emailed to the address on the account. If you cannot match a charge to one, email us with the date and amount and we will tell you exactly what it was for — and refund it if it should not have happened.
Billing
- Invoices and receipts — in your billing settings in the app, where you can download every one.
- Changing or cancelling your plan — also in your billing settings, at any time. Cancelling stops the next charge; you keep access until the end of the period you have paid for.
- Credits — your balance and what used it are shown in the app. How credits work is set out in our terms of service.
- Refunds — if we charged you in error, contact us within 30 days and we will refund it.
Your account and your data
To delete your account, export your work, or ask what we hold about you, email [email protected]. Our privacy policy explains what we collect and who processes it.